Warranty Policy
Last Updated: [01 15, 2025]
SANHION stands behind the quality of products sold through shop.sanhion.com. This Warranty Policy explains the warranty coverage available for eligible purchases.
Warranty Coverage
Products purchased directly from shop.sanhion.com may be covered by a limited warranty against defects in materials and workmanship under normal use.
The warranty period is [12 months] from the date of delivery unless otherwise stated on the product page, packaging, or user manual.
What Is Covered
This limited warranty may cover:
- Manufacturing defects
- Defects in materials or workmanship
- Functional issues that occur under normal use during the warranty period
If your product is determined to be defective and eligible for warranty service, SANHION may, at its discretion, provide:
- Troubleshooting support
- Replacement parts
- Product replacement
- Refund or partial refund
What Is Not Covered
This warranty does not cover:
- Damage caused by misuse, abuse, negligence, or improper handling
- Accidental damage
- Normal wear and tear
- Damage caused by unauthorized repair or modification
- Damage caused by improper installation, storage, or maintenance
- Cosmetic damage that does not affect product function
- Lost or stolen products
- Products purchased from unauthorized sellers
- Products without valid proof of purchase
Warranty Eligibility
To be eligible for warranty service, you must provide:
- A valid order number or proof of purchase
- Photos or videos showing the issue
- A description of the problem
- Any additional information requested by our support team
The product must have been purchased directly from shop.sanhion.com or from an authorized SANHION sales channel.
How to Submit a Warranty Claim
To start a warranty claim, please contact us at support@sanhion.com.
Please include:
- Your full name
- Order number
- Product name or model
- Date of purchase
- Description of the issue
- Photos or videos showing the issue
Our support team will review your claim and respond with next steps.
Warranty Remedies
If your warranty claim is approved, SANHION will determine the appropriate solution based on the product condition, issue type, availability of replacement parts, and warranty coverage.
Replacement products or parts may be new, refurbished, or functionally equivalent.
Shipping for Warranty Claims
Depending on the nature of the claim, SANHION may require the product or part to be returned for inspection.
Customers may be responsible for shipping costs unless the issue is confirmed to be caused by a covered manufacturing defect.
Purchases from Third-Party Marketplaces
If your product was purchased from Amazon, Walmart, or another third-party marketplace, please contact the seller or platform first for order-related support.
SANHION may request proof of purchase before providing warranty assistance.
Limitation of Warranty
This limited warranty is provided only to the original purchaser and is not transferable.
To the fullest extent permitted by law, SANHION is not responsible for indirect, incidental, special, or consequential damages arising from product use.
Contact Us
For warranty support, please contact:
SANHION Customer Support
Email: support@sanhion.com
