Contact Us
We’re here to help.
If you have any questions about your order, product, shipping, return, refund, warranty, or general inquiry, please contact the SANHION customer support team.
Customer Support
Email: support@sanhion.com
Our support team typically responds within 1–2 business days.
Business days are Monday through Friday, excluding weekends and public holidays.
Before Contacting Us
To help us assist you faster, please include the following information when contacting us:
- Your order number
- The email address used for your order
- Product name or model
- A clear description of your question or issue
- Photos or videos, if your product is damaged, defective, or incorrect
Order Support
For questions about an order, please contact us if you need help with:
- Order confirmation
- Shipping status
- Tracking information
- Address correction
- Order cancellation
- Missing items
- Incorrect items
Returns and Refunds
For return or refund requests, please email us at support@sanhion.com within the return window.
Please include your order number and reason for return.
Warranty Support
For warranty claims, please include your order number, product name, description of the issue, and photos or videos showing the problem.
Press, Partnership, or Business Inquiries
For business-related inquiries, please contact us at:
