Privacy Policy
Last Updated: [01 15, 2025]
This Privacy Policy explains how SANHION collects, uses, shares, and protects your personal information when you visit or make a purchase from shop.sanhion.com.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Order details
- Payment-related information
- Customer support messages
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Referring website
- Time spent on site
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Handle returns, refunds, and warranty claims
- Improve our website, products, and services
- Prevent fraud and protect website security
- Send marketing communications, where permitted
- Comply with legal obligations
Payment Information
Payments are processed through secure third-party payment providers. SANHION does not store full credit card numbers on our servers.
Your payment information is handled according to the privacy and security policies of the relevant payment provider.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, personalize content, and support marketing efforts.
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Email Marketing
If you subscribe to our email list or opt in during checkout, we may send you promotional emails, product updates, and special offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@sanhion.com.
Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email marketing platforms
- Analytics providers
- Customer support tools
- Fraud prevention services
We do not sell your personal information for money.
We may also share information when required by law, legal process, or to protect our rights, customers, and business.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites.
Please review the privacy policies of any third-party websites you visit.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, and fraud prevention.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request information about how your data is used
To make a privacy request, please contact us at support@sanhion.com.
California Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, delete, correct, and opt out of certain uses of personal information.
To exercise your rights, please contact us at support@sanhion.com.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.
Security
We use reasonable administrative, technical, and physical measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
For privacy-related questions, please contact:
SANHION Customer Support
Email: support@sanhion.com
